Return Policy

Last updated: December 2, 2024

Our Commitment

At Bespokewhspecial, your satisfaction is our priority. We want you to feel confident in your decision to learn with us. This return policy outlines the circumstances under which you may receive refunds or credits for our services.

Satisfaction Guarantee

We offer a satisfaction guarantee for your first lesson. If you are not satisfied with your initial tutoring session, you may request a full refund within 48 hours of the lesson completion.

Eligibility for Refunds

You may be eligible for a refund under the following circumstances:

• You are dissatisfied with your first lesson and request a refund within 48 hours
• A lesson was cancelled by the tutor with less than 24 hours notice
• Technical issues prevented the lesson from taking place and could not be resolved
• You purchased a lesson package and have not used any lessons from the package

Non-Refundable Situations

Refunds are generally not available in these situations:

• Lessons that have already been completed beyond the first session
• Cancellations made by the student with less than 24 hours notice
• Failure to attend a scheduled lesson without prior notification
• Partial use of a multi-lesson package
• Promotional or discounted lesson packages

Refund Process

To request a refund, please follow these steps:

• Contact us via email at support@bespokewhspecial.cv or phone at +1 (312) 589-2415
• Provide your account details and the reason for your refund request
• Include any relevant documentation or details about the issue
• Allow up to 5-7 business days for us to process your request

Refund Timeline

Once your refund is approved:

• Refunds are processed within 5-7 business days
• The refund will be issued to your original payment method
• Depending on your financial institution, it may take an additional 3-5 business days for the refund to appear in your account

Lesson Credits

In some cases, we may offer lesson credits instead of monetary refunds. Credits can be:

• Applied to future lessons with any tutor on our platform
• Used within one year from the date of issuance
• Transferred to another course or subject area

Package Cancellations

For multi-lesson packages:

• Unused lessons from packages can be cancelled for a pro-rated refund within 30 days of purchase
• A cancellation fee may apply depending on the package terms
• Any used lessons will be charged at the standard single-lesson rate
• Promotional package pricing will be adjusted accordingly

Tutor Changes

If you are unsatisfied with your tutor, we encourage you to try a different tutor before requesting a refund. We will help you find a better match at no additional cost.

Technical Issues

If technical difficulties prevent a lesson from occurring:

• We will first attempt to reschedule the lesson at no charge
• If rescheduling is not possible, we will issue a full refund or credit
• We recommend testing your equipment before lessons to avoid technical issues

Dispute Resolution

If you have a concern about a refund decision, please contact our customer service team. We are committed to resolving all issues fairly and promptly.

Modifications to This Policy

We reserve the right to modify this return policy at any time. Changes will be posted on this page with an updated revision date. Your continued use of our services after any changes constitutes acceptance of the new policy.

Questions About Returns

If you have any questions about our return policy, please contact us at:

Bespokewhspecial
504 Evergreen Terrace
Springfield, IL 52306, USA
Email: support@bespokewhspecial.cv
Phone: +1 (312) 589-2415